Starting his estate agency career two decades ago, Chris Webb swiftly rose through the ranks, establishing himself as the top-performing estate agent in his hometown of Winchester.

Chris Webb quickly advanced further in the industry from branch and multi-branch manager roles, ultimately becoming the National Performance Director for the UK's largest multi-brand lettings and estate agency franchising group.

In this role, Chris Webb focused on leveraging his expertise to help businesses of all sizes to grow and become more profitable. With his extensive experience, he specialised in providing tailored guidance to estate agencies, enabling them to optimise their operations, improve their sales processes, and drive long-term business growth.

Rachel Ollington knows what it really takes to grow a lettings business. Having worked at every level of agency – from local independents to senior roles in national online operations – she’s seen first-hand the challenges agents face: fee-cutting competitors, landlords who shop around, and the constant pressure to do more just to stand still.

More recently, Rachel launched her own successful sales and lettings business, which she scaled and later exited. That experience means she understands both the grind and the growth opportunities that come with running your own agency.

Now, as a consultant and coach, she helps lettings agents follow a clear process to win new landlords, retain clients, and build recurring income. With Rachel’s practical insights and straight-talking style, growing a lettings business becomes clearer, more consistent, and far less stressful.