The Estate Agent Consultancy Podcast
The Estate Agent Consultancy Podcast is where estate agents come to grow their business. Hosted by Chris Webb, we skip the fluff and get straight into the stuff that actually moves the needle, more listings, better fees, and a business that works for you (not the other way around). Expect real talk, proven strategies, and the occasional rant. Whether you’re scaling up or just starting out, this is the no-BS playbook for building a better agency.
The Estate Agent Consultancy Podcast
Why Every Letting Agent Needs to Understand Their Customer Journey
If you don’t fully understand the journey your landlords and tenants take with your business… you can’t improve it, scale it, or even properly control it.
In this solo episode, I’m diving into customer journey mapping — what it is, why it matters, and how it can transform the way your lettings business runs day to day.
I’ll show you how mapping the journey helps you:
✅ Write better processes
✅ Spot the friction points you’ve been missing
✅ Deliver standout service
✅ Match the right people to the right roles
✅ And turn “good service” into actual business value
This is the stuff that makes your business better — fast.
📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?
✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.
📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro
💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation
🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course
📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar
👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus
Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com
.png)